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Refund Policy

Every Sideneck product is printed or manufactured specifically for your order. Because products are custom-made on demand, all sales are final, subject to the exceptions below and any rights you may have under applicable law.

Printful similarly does not generally accept returns or exchanges based on buyer’s remorse, an incorrect size selection, or an incorrect colour selection because its products are made to order.

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We Do Not Accept Returns or Exchanges For

We do not provide returns, exchanges, or refunds because:

  • You changed your mind

  • You ordered the wrong size

  • You selected the wrong colour or product

  • You entered an incorrect shipping address

  • You no longer want the product

  • The product does not fit as expected when the correct item and labelled size were supplied

  • There are minor differences between the product and how colours appeared on your screen

Please review the product description, size chart, colour, quantity, and shipping information carefully before completing checkout.

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Damaged, Defective, Misprinted, or Incorrect Products

We will make it right when an item arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrectly labelled

  • Materially different from the product ordered

  • Incorrect because of a production or fulfillment error

Depending on the circumstances, we may provide a free replacement or another remedy required by applicable law.

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Reporting a Problem

Contact us here within 30 days of receiving the product.

Include:

  • Your order number

  • A description of the problem

  • A clear photograph showing the entire product

  • Close-up photographs clearly showing the damage, defect, or printing issue

  • A photograph of the shipping package or label when relevant

Printful requires claims concerning damaged, defective, or misprinted products to be submitted within 30 days and may require clear photographs before authorizing a replacement.

Do not mail the item to Sideneck or Printful unless we specifically instruct you to do so.

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Replacements

Approved claims will normally be resolved by sending a replacement of the original product.

A replacement does not allow you to change the design, product, size, colour, or delivery address unless we expressly agree otherwise.

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Refunds

Because products are made to order, our standard remedy for an approved production issue is replacement.

A refund may instead be issued when:

  • A replacement cannot reasonably be produced

  • The ordered product is no longer available

  • We determine that a refund is the more appropriate resolution

  • Applicable law requires one

Approved refunds are returned to the original payment method where possible. Financial institutions may require additional processing time before the refund appears.

Original shipping charges are not refundable unless the shipment or product was defective, incorrect, or otherwise refundable under applicable law.

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Refused and Unclaimed Packages

Orders that are refused, unclaimed, returned because of an incorrect address, or returned because the customer did not complete customs procedures are not automatically eligible for a refund.

Additional shipping charges may apply when reshipment is available.

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Your Legal Rights

Nothing in this Refund Policy excludes, restricts, or overrides any warranty, remedy, cancellation right, or other consumer protection that cannot legally be excluded under applicable law.

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