Privacy Policy

Sideneck (“Sideneck,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit damnsideneck.com, place an order, contact us, or otherwise interact with our website.

Information We Collect

We may collect the following information:

Your name, email address, telephone number, billing address, and shipping address
Information about the products you purchase
Order, payment, shipping, and transaction information
Messages, photographs, or other information you send when contacting us about an order
Your IP address, browser type, device information, referring website, and activity on our website
Marketing preferences, including whether you have agreed to receive promotional emails

Payment card information is processed by our payment providers. Sideneck does not directly store your complete payment card number.

How We Use Your Information

We may use your information to:

Process, produce, ship, and manage your order
Send order confirmations, shipping notifications, and customer-service messages
Investigate damaged, defective, misprinted, missing, or incorrectly fulfilled orders
Prevent fraudulent transactions and protect the security of our website
Operate, maintain, and improve the website
Meet our accounting, tax, legal, and regulatory obligations
Send promotional messages when you have provided consent or when otherwise permitted by law

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. You may still receive transactional messages relating to an order.

Print-on-Demand Fulfillment

Sideneck products are produced and shipped through Printful and its affiliated or partner fulfillment facilities.

To fulfill an order, we may provide Printful with information such as your name, delivery address, email address, telephone number, ordered products, and shipping selection. Printful may use this information to manufacture, package, deliver, track, and provide support for your order.

Depending on product availability and your location, your order may be produced or processed in a country other than Canada.

Other Service Providers

We may share information with companies that help us operate the store, including:

Printful, for product manufacturing and order fulfillment
[WEBSITE PLATFORM], for website hosting and ecommerce services
Payment processors and financial institutions
Shipping carriers and postal services
Email, analytics, advertising, fraud-prevention, accounting, and technical-service providers

These providers are permitted to access information only as reasonably necessary to provide their services or satisfy legal requirements.

We do not sell your personal information.

Cookies and Analytics

Our website may use cookies and similar technologies to:

Keep the website and shopping cart functioning
Remember your selections and preferences
Understand how visitors use the website
Measure website and advertising performance
Detect fraud or security problems

Your browser may allow you to block or delete cookies. Blocking essential cookies may prevent some parts of the website, including checkout, from working properly.

Where required, we will request consent before using non-essential advertising or analytics cookies.

International Processing

Some of our service providers, fulfillment facilities, and shipping partners may operate outside Canada. Your information may therefore be stored or processed in other countries and may be subject to the laws and lawful-access requirements of those jurisdictions.

Retention

We retain personal information only for as long as reasonably necessary to:

Complete and support your order
Maintain business, accounting, and tax records
Resolve disputes
Prevent fraud
Meet legal and regulatory requirements

Information that is no longer required will be deleted, anonymized, or securely disposed of where reasonably practicable.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Accessing or Correcting Your Information

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct inaccurate information.

We may need to verify your identity before completing a request. Certain information may be withheld where permitted or required by law.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children who are unable to provide valid consent under applicable law. A parent or guardian who believes a child has provided us with personal information may contact us to request its deletion.

Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

Questions, complaints, access requests, or privacy concerns may be sent to our contact form here.